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Eligibility
Who the NDIS supports
Australians under 65 with a permanent and significant disability that affects everyday living. Eligibility is reviewed by the NDIA based on goals and impact.
The NDIS
The NDIS, in plain language — and how we fit in.
A short, calm explanation of how the National Disability Insurance Scheme works and how a registered provider helps you turn a plan into actual weekly support.
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Plan
What an NDIS plan covers
Funded supports tailored to participant goals — including daily living, transport, community participation, capacity building and core supports.
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Management
How plans are managed
Plans can be self-managed, plan-managed or NDIA-managed. We work with all three so participants choose what feels right.
NDIS pathway
Four steps from eligibility to active support.
The general shape of the journey. Real timelines vary — we'll keep yours simple.
Check eligibility
Confirm NDIS access requirements and gather any supporting documentation needed for the application.
Plan your goals
Identify what a good week looks like — independence goals, community goals, and the supports needed to get there.
Choose providers
Pick registered providers (like us) who match your communication style, location, and care preferences.
Start support
Begin scheduled supports, review what's working, and adjust the plan as goals shift over time.
Registered provider
What a registered NDIS provider actually does.
Beyond the paperwork, a good registered provider becomes a calm operational partner — coordinating workers, communicating with families, and adjusting the plan when life changes.
- Operates under NDIS Quality and Safeguards standards
- Provides documented service agreements and clear billing
- Coordinates support workers, scheduling and continuity
- Communicates openly with participants, families and advocates
Supports we deliver
Funded supports we deliver under the NDIS.
Each stream maps to one or more NDIS support categories.
Common questions
NDIS questions we hear most.
Answers families typically need before booking a chat.
Who is eligible for the NDIS?
You generally need to be under 65 when you apply, live in Australia as a citizen or permanent resident, and have a permanent and significant disability that affects your everyday activities. Early intervention access is also available for younger children with developmental delay.
How do I apply for the NDIS?
Call the NDIA on 1800 800 110 or submit an Access Request Form. You will need evidence from your treating health professionals about your disability, how permanent it is, and how it affects your daily life. Your local area coordinator can help you prepare the request.
What is the difference between self-managed, plan-managed and NDIA-managed plans?
Self-managed means you pay providers directly and claim back, with the most choice and the most admin. Plan-managed means a plan manager handles payments for you and you can use unregistered providers. NDIA-managed means the NDIA pays registered providers directly. We work with all three.
Can I change NDIS providers?
Yes. You can change providers at any time, subject to the notice period in your service agreement. You do not need the NDIA's permission, and you do not need to justify the decision to your current provider.
What does an NDIS plan actually pay for?
Plans fund supports that are reasonable and necessary for your disability-related goals across three budgets: core supports such as daily living and transport, capacity building such as skills and employment, and capital supports such as assistive technology and home modifications.
How long does NDIS approval take?
The NDIA has 21 days to decide on an access request once it has all your evidence, then a planning meeting is scheduled. In practice the full path from request to an approved plan commonly takes a few months, so it helps to gather your evidence before applying.
Ready when you are
Need help interpreting your plan?
We'll walk through the funding categories together and identify the supports that move you toward your goals.